Return & Refund policy
Return & Refund policy
Last updated: April 15th, 2025
At Kadele (www.kadele.us), we want you to be completely satisfied with your purchase. If you're not happy for any reason, we're here to help. Please review our return and refund policy below.
1. Return Eligibility
Items must be returned within 30 days of the delivery date.
Items must be unused, in their original packaging, and in the same condition you received them.
Proof of purchase or order number is required for all returns.
2. Non-Returnable Items
The following items cannot be returned or refunded:
Gift cards
Items marked as final sale or clearance
Used, damaged, or incomplete products not due to our error
3. Return Process
To initiate a return, please contact us at support@kadele.us with the following information:
- Your order number
- Description of the item(s) you wish to return
We will respond with instructions, including the return address and approval if eligible. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item).
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping fees (if applicable) are non-refundable.
5. Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will resolve the issue by sending a replacement or issuing a full refund.
6. Contact Us
If you have any questions about your return or refund, feel free to reach out:
Email: service@ support@kadele.us
Website: www.kadele.us